AudioCodes - Configuration file download

I am trying to retrieve the configuration from several AudioCodes MediaPack devices, but I'm having some trouble!

Error: Connectivity issues, discarding configuration (or configuration is too short)

Can anyone shed any light on why the whole config is produced, but NCM says that it hasn't identified the configuration?

The Device Template is as follows:

<!-- Created by Finn Sloss - 01/09/2014 UK -->

<!--SolarWinds Network Management Tools-->

<Configuration-Management Device="AudioCodes" SystemOID=" 1.3.6.1.4.1.5003.8.1.1.56">

  <Commands>

  <Command Name="RESET" Value="SHOW LOG STOP"/>

  <Command Name="Reboot" Value="RSD"/>

  <Command Name="EnterConfigMode" Value="CF SET"/>

  <Command Name="ExitConfigMode" Value="."/>

  <Command Name="Startup" Value=""/>

  <Command Name="Running" Value=""/>

  <Command Name="DownloadConfig" Value="CF GET"/>

  <Command Name="UploadConfig" Value="${EnterConfigMode}${CRLF}${ConfigText}${CRLF}${ExitConfigMode}"/>

  <Command Name="DownloadConfigIndirect" Value=""/>

  <Command Name="UploadConfigIndirect" Value=""/>

  <Command Name="EraseConfig" Value="RFS"/>

  <Command Name="SaveConfig" Value="SCN"/>

  <Command Name="Version" Value="SHOW INFO"/>

  <Command Name="VirtualPrompt" Value="/>"/>

  <Command Name="EnableIdentifier" Value="/>"/>

  <Command Name="MenuBased" Value="false"/>

</Commands>

</Configuration-Management>

I have attached the Session Trace file.

Many thanks,

Finn