F5 configuration backup issue

Recently we add two F5 in network and use NCM to backup their configuration. below is the version info

F5: bigip-11.2.1

NCM: 7.2.2

the ID we used to backup config from F5 is exist in NCM global account, we also use it to backup all cisco devices. In addition, all cisco and F5 are authenticated by ACS server. The ID not exist in local device. if I login F5 with ID, the CLI shows: lsh4645328@(hostname)(cfg-sync In Sync)(Active)(/Common)(tmos)#

please share you suggestions. thanks!

this is the template, but it doesn't work.

<!--SolarWinds Network Management Tools-->

<!--Copyright 2007 SolarWinds.Net All rights reserved-->

<!--Modified 12/02/2011-->

<Configuration-Management Device="BIGIP F5 LTM" SystemOID=" 1.3.6.1.4.1.3375.2.1.3.4">

    <Commands>

               <Command Name="RESET" Value=""/>

        <Command Name="DownloadConfig" Value="show running-config all-properties"/>

        <Command Name="PreCommand" Value="${ENTER}"/>

        <Command Name="PreCommand" Value="y"/>

        <Command Name="Reboot" Value="reload noconfirm"/>

        <Command Name="EnterConfigMode" Value=""/>

        <Command Name="ExitConfigMode" Value="exit"/>

        <Command Name="Startup" Value="startup"/>

        <Command Name="Running" Value="running"/>

        <Command Name="DownloadConfigIndirect" Value="write net ${StorageAddress}:/${StorageFilename}"/>

        <Command Name="UploadConfigIndirect"/>

        <Command Name="EraseConfig" Value="write erase${CRLF}Yes"/>

        <Command Name="SaveConfig" Value="save sys config"/>

        <Command Name="Version" Value="show sys version"/>

    </Commands>

</Configuration-Management>