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Cannot Log into Device : bad password. Device IP

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hi everyone i have solarwinds for monitor my network and i have large number of Mikrotik devices

 

 

in NCM (network configuration management) I'm get this error for large of mikrotik devices :

 

 

[code]Cannot Log into Device : bad password. Device IP: 192.168.132.198[/code]

 

 

 

 

my "ncm" user is set on CiscoACS and access able on every device , when i try to login to that device "192.168.132.198"

i logged in without any problem but i see this on mikrotiks log :

 

 

[code] system,error,critical login failure for user from [/code]

 

 

when i use solarwinds auto check login i see that, some times login will be something like this :

 

 

[code]user :

password : ncm_backupuser

 

 

password_for_cm_user[/code]

 

 

it seems that when mikrotik need username, solarwinds enter nothing , and when it should enter password it enter username,

and 2 line after that it enter password,

 

 

because of that i get this error :

[code] system,error,critical login failure for user from [/code]

 

 

as you see mikrotik get null or empty on username field , but when i manually want that to login to this after 1 or 2 times it will be ok

and there is no error about that and until two or three days i will not get any error from this mikrotik device

 

 

now whit this data please help me to solve this error


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