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Re: SolarWinds NCM Connector for Cisco SmartAdvisor

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Morning, Jiri.

 

I'm trying to get the NCM Connector running as well.  Getting the same  "UserId is not valid " error I see many other folks have seen.

I am registered with Cisco SNTC as Customer Admin

 

My Roles
Business ServiceRoleDescriptionCompanyStatusAction
    
Smart Net Total CareCustomer Administrat ...With this role you can upload inventory, manage collectors, access all reports and grant or revoke access for your companys users. You may now access the Smart Net Total Care portal at https://tools.cisco.com/smartservices.DEPARTMENT OF THE INTERIORActive

 

I've been trying various things for several days now with no luck.  Here is the log file from this mornings attempt.

 

2015-12-04 07:36:15,143 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - Requests status updating.

2015-12-04 07:36:15,174 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - ReportsViewModel.UpdateReports()

2015-12-04 07:36:15,299 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - Adding report requests.

2015-12-04 07:38:28,300 [5] ERROR SolarWinds.CDS.Engine.CDSEngine - SubmitCDSReportRequest failed:System.Web.Services.Protocols.SoapException: UserId is not valid

   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

   at PartyRegistrationService_2_0.registerParty_2_0(PartyRegistrationRequest partyRegReq)

   at SolarWinds.CDS.Engine.CDSRegistrationFlow.Register(String& res)

   at SolarWinds.CDS.Engine.CDSEngine.SubmitCDSReportRequest(String userId)

2015-12-04 07:38:40,961 [1] ERROR SolarWinds.CDS.Engine.CDSEngine - SubmitCDSReportRequest failed:System.Web.Services.Protocols.SoapException: UserId is not valid

   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

   at PartyRegistrationService_2_0.registerParty_2_0(PartyRegistrationRequest partyRegReq)

   at SolarWinds.CDS.Engine.CDSRegistrationFlow.Register(String& res)

   at SolarWinds.CDS.Engine.CDSEngine.SubmitCDSReportRequest(String userId)

2015-12-04 07:40:11,591 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - ReportsViewModel.UpdateReports()

2015-12-04 07:40:11,591 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - Adding report requests.

2015-12-04 07:40:13,775 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - ReportsViewModel.UpdateReports()

2015-12-04 07:40:13,775 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - Adding report requests.

2015-12-04 07:40:47,237 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - ReportsViewModel.UpdateReports()

2015-12-04 07:40:47,237 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - Adding report requests.

2015-12-04 07:40:52,104 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - ReportsViewModel.UpdateReports()

2015-12-04 07:40:52,104 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - Adding report requests.

2015-12-04 07:40:53,524 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - ReportsViewModel.UpdateReports()

2015-12-04 07:40:53,524 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - Adding report requests.

2015-12-04 07:41:44,707 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - ReportsViewModel.UpdateReports()

2015-12-04 07:41:44,707 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - Adding report requests.

2015-12-04 07:41:47,468 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - ReportsViewModel.UpdateReports()

2015-12-04 07:41:47,468 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - Adding report requests.

2015-12-04 07:42:03,895 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - ReportsViewModel.UpdateReports()

2015-12-04 07:42:03,895 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - Adding report requests.

2015-12-04 07:42:05,112 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - ReportsViewModel.UpdateReports()

2015-12-04 07:42:05,112 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - Adding report requests.

2015-12-04 07:42:11,383 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - ReportsViewModel.UpdateReports()

2015-12-04 07:42:11,383 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - Adding report requests.

2015-12-04 07:42:13,037 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - ReportsViewModel.UpdateReports()

2015-12-04 07:42:13,037 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - Adding report requests.

2015-12-04 07:42:29,542 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - ReportsViewModel.UpdateReports()

2015-12-04 07:42:29,542 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - Adding report requests.

2015-12-04 07:42:31,585 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - ReportsViewModel.UpdateReports()

2015-12-04 07:42:31,585 [1] INFO  CdsAssessment.ViewModel.ReportsViewModel - Adding report requests.

2015-12-04 07:42:57,854 [1] ERROR SolarWinds.CDS.Engine.CDSRequestMonitor - Unable to serialize trans state to xml:System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Program Files (x86)\SolarWinds\NCMSAConnector\CdsRepository\trans.xml'.

   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)

   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)

   at SolarWinds.CDS.Engine.CDSRequestMonitor.SaveTransState()

 

Thanks for any ideas you might have to get this going.

 

Curt


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