Upgrade to v7.2.2 solved my problem
to clear the stuck transfers, tech support recommended that I do the following:
Use the database manager on the Orion Server.
Start - All Programs - SolarWinds Orion - Advanced Features - Database Manager
Click "Add default server" and then expand the SQL server. Right click the NCM database name and choose "New Query..."
(Note, modifying the NCM database via Database Manager will only work via the above method if both Orion and NCM use the same database credentials. If they do not you will need to click "Add Server" and supply your Database Server and NCM SQL credentials.)
Paste the query below in to the query window and then choose "Execute Query":
DELETE FROM TransferQueue WHERE Status LIKE 'Cancelling%'
if your transfers are stuck at Initializing, then change the query to:
DELETE FROM TransferQueue WHERE Status LIKE 'Initializing%'
Now perform the following:
How to Repair Job Engine, Collector and Information Service
(Note: This will cause ~10 min. or less of downtime)
- Start - All Programs - SolarWinds Orion - Advanced Features - Orion Service Manager -> Shutdown Everything
- Open C:\Documents and Settings\All Users\Application Data\SolarWinds\Installers.
- On a 2008 system, this will be under C:\ProgramData\Solarwinds\Installers.
- Right-click the Jobengine.msi and select Uninstall.
- Right-click the Jobengine.v2.msi and select Uninstall.
- Right-click the CollectorInstaller.msi and select Uninstall.
- Right-click the InformationService.msi and select Uninstall.
- Right-click the Jobengine.msi and select Install.
- Right-click the Jobengine.v2.msi and select Install.
- Right-click the CollectorInstaller.msi and select Install.
- Right-click the InformationService.msi and select Install.
- Start - All Programs - SolarWinds Orion - Advanced Features - Orion Service Manager -> Start Everything
a courtesy server reboot would be nice as well, but not necessary