Hi Jiri,
I have managed to get access to the server that has previously been able to generate reports successfully
I have managed to pull back reports for a particular customer by amending the string below in the .config file:
<setting name="NodeIpAddressLikeMatch" serializeAs="String">
<value>%</value>
This works fine for a particular customers management subnet. But when I try amending the NodeIpAddressLikeMatch value and try a different managed customer range of addresses it fails with an error as below:
"Error:
RunQuery failed, check fault information"
and the below errors in the logs:
2016-02-29 15:08:30,286 [1] INFO SolarWinds.CDS.Engine.CDSEngine - cds registration id is: 23192
2016-02-29 15:08:30,755 [1] INFO SolarWinds.CDS.Engine.CDSEngine - cds transaction id is: SW155759
2016-02-29 15:08:31,583 [5] INFO SolarWinds.NCM.DataCollector.Jobs.ConfigDownloadJob - JobName:'ConfigDownload', NodeCount-228
2016-02-29 15:08:31,583 [5] INFO SolarWinds.CDS.Engine.CDSEngine - NCMJobName -'ConfigDownload', TotalNodeCount - '228', ProcessedNodeCount -'0'
2016-02-29 15:08:31,583 [7] INFO SolarWinds.NCM.DataCollector.Jobs.ExecuteCLIJob - JobName:'ExecuteCLI', NodeCount-228
2016-02-29 15:08:31,583 [7] INFO SolarWinds.CDS.Engine.CDSEngine - NCMJobName -'ExecuteCLI', TotalNodeCount - '228', ProcessedNodeCount -'0'
2016-02-29 15:08:31,583 [18] INFO SolarWinds.NCM.DataCollector.Jobs.InventoryJob - JobName:'Inventory', NodeCount-228
2016-02-29 15:08:33,005 [5] ERROR SolarWinds.NCM.DataCollector.Jobs.ConfigDownloadJob - JobName:'ConfigDownload'- internalExecute - Exception:System.ServiceModel.FaultException`1[SolarWinds.InformationService.Contract2.InfoServiceFaultContract]: RunQuery failed, check fault information. (Fault Detail is equal to SolarWinds.InformationService.Contract2.InfoServiceFaultContract).
2016-02-29 15:08:33,005 [5] INFO SolarWinds.NCM.DataCollector.Jobs.ConfigDownloadJob - JobName:'ConfigDownload' - Completed
2016-02-29 15:08:33,005 [5] INFO SolarWinds.CDS.Engine.CDSEngine - ncm data collector job 'ConfigDownload' completed with errors-RunQuery failed, check fault information.
2016-02-29 15:08:33,943 [7] ERROR SolarWinds.NCM.DataCollector.Jobs.ExecuteCLIJob - JobName:'ExecuteCLI'- internalExecute - Exception:System.ServiceModel.FaultException`1[SolarWinds.InformationService.Contract2.InfoServiceFaultContract]: RunQuery failed, check fault information. (Fault Detail is equal to SolarWinds.InformationService.Contract2.InfoServiceFaultContract).
2016-02-29 15:08:33,943 [7] INFO SolarWinds.NCM.DataCollector.Jobs.ExecuteCLIJob - JobName:'ExecuteCLI' - Completed
2016-02-29 15:08:33,943 [7] INFO SolarWinds.CDS.Engine.CDSEngine - ncm data collector job 'ExecuteCLI' completed with errors-RunQuery failed, check fault information.
2016-02-29 15:08:41,991 [19] INFO SolarWinds.CDS.Engine.CDSEngine - NCMJobName -'Inventory', TotalNodeCount - '228', ProcessedNodeCount -'25'
2016-02-29 15:08:42,100 [19] INFO SolarWinds.CDS.Engine.CDSEngine - NCMJobName -'Inventory', TotalNodeCount - '228', ProcessedNodeCount -'25'
2016-02-29 15:08:55,648 [19] INFO SolarWinds.CDS.Engine.CDSEngine - NCMJobName -'Inventory', TotalNodeCount - '228', ProcessedNodeCount -'50'
2016-02-29 15:08:55,758 [19] INFO SolarWinds.CDS.Engine.CDSEngine - NCMJobName -'Inventory', TotalNodeCount - '228', ProcessedNodeCount -'50'
2016-02-29 15:09:10,150 [19] INFO SolarWinds.CDS.Engine.CDSEngine - NCMJobName -'Inventory', TotalNodeCount - '228', ProcessedNodeCount -'75'
2016-02-29 15:09:10,259 [19] INFO SolarWinds.CDS.Engine.CDSEngine - NCMJobName -'Inventory', TotalNodeCount - '228', ProcessedNodeCount -'75'
2016-02-29 15:09:19,654 [19] INFO SolarWinds.CDS.Engine.CDSEngine - NCMJobName -'Inventory', TotalNodeCount - '228', ProcessedNodeCount -'100'
2016-02-29 15:09:19,763 [19] INFO SolarWinds.CDS.Engine.CDSEngine - NCMJobName -'Inventory', TotalNodeCount - '228', ProcessedNodeCount -'100'
2016-02-29 15:09:33,249 [19] INFO SolarWinds.CDS.Engine.CDSEngine - NCMJobName -'Inventory', TotalNodeCount - '228', ProcessedNodeCount -'125'
2016-02-29 15:09:33,358 [19] INFO SolarWinds.CDS.Engine.CDSEngine - NCMJobName -'Inventory', TotalNodeCount - '228', ProcessedNodeCount -'125'
2016-02-29 15:09:40,781 [19] INFO SolarWinds.CDS.Engine.CDSEngine - NCMJobName -'Inventory', TotalNodeCount - '228', ProcessedNodeCount -'150'
2016-02-29 15:09:40,890 [19] INFO SolarWinds.CDS.Engine.CDSEngine - NCMJobName -'Inventory', TotalNodeCount - '228', ProcessedNodeCount -'150'
2016-02-29 15:09:48,360 [19] INFO SolarWinds.CDS.Engine.CDSEngine - NCMJobName -'Inventory', TotalNodeCount - '228', ProcessedNodeCount -'175'
2016-02-29 15:09:48,469 [19] INFO SolarWinds.CDS.Engine.CDSEngine - NCMJobName -'Inventory', TotalNodeCount - '228', ProcessedNodeCount -'175'
2016-02-29 15:09:56,907 [19] INFO SolarWinds.CDS.Engine.CDSEngine - NCMJobName -'Inventory', TotalNodeCount - '228', ProcessedNodeCount -'200'
2016-02-29 15:09:57,017 [19] INFO SolarWinds.CDS.Engine.CDSEngine - NCMJobName -'Inventory', TotalNodeCount - '228', ProcessedNodeCount -'200'
2016-02-29 15:10:06,643 [19] INFO SolarWinds.CDS.Engine.CDSEngine - NCMJobName -'Inventory', TotalNodeCount - '228', ProcessedNodeCount -'225'
2016-02-29 15:10:06,752 [19] INFO SolarWinds.CDS.Engine.CDSEngine - NCMJobName -'Inventory', TotalNodeCount - '228', ProcessedNodeCount -'225'
2016-02-29 15:10:09,909 [18] INFO SolarWinds.CDS.Engine.CDSEngine - ncm data collector job 'Inventory' completed with errors-
Any ideas?